Contraction Alert & Re-engagement (Hubspot | BigQuery | Slack)

The most critical workflow in this employee. Runs alongside the ramp tracker but applies stricter logic to detect material contraction: if a customer's consent volume has declined by more than 20% over a rolling 4-week period compared to their prior 4-week average, the agent triggers two actions: (1

The most critical workflow in this employee. Runs alongside the ramp tracker but applies stricter logic to detect material contraction: if a customer's consent volume has declined by more than 20% over a rolling 4-week period compared to their prior 4-week average, the agent triggers two actions: (1) posts an urgent alert to #customer-success tagging the account owner, and (2) automatically enrols the customer's primary contact into a HubSpot re-engagement sequence designed to drive a check-in conversation. This ensures no contracting customer goes unnoticed.